Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
Are your diamonds ethically sourced?
Yes, at The Diamond Factory Dallas, we strictly adhere to the Kimberley Process to ensure that all our diamonds are conflict-free and ethically sourced from reputable suppliers.
Do you offer custom jewelry design services?
Absolutely. We specialize in bespoke engagement rings and custom fine jewelry. You can work directly with our master jewelers to bring your unique vision to life.
What is your return and exchange policy?
We offer a 30-day return policy on all standard inventory items in their original condition. Please note that custom-designed pieces and altered items are final sale.
How do I ensure I am buying the right ring size?
We provide a complimentary ring sizer via mail upon request. Additionally, we offer one free resizing for all engagement rings within the first year of purchase.
Do you provide appraisals for insurance purposes?
Every purchase from The Diamond Factory Dallas includes a professional third-party appraisal and a GIA certification for loose diamonds to ensure your investment is fully documented.
What shipping methods do you use for high-value items?
All orders are shipped via insured overnight delivery. For your security, an adult signature is strictly required for all deliveries regardless of the order value.